Returns & Refunds Policy

This Returns & Refunds Policy explains how to return products purchased from SwimForce (“we,” “us,” or “our”) and when you are entitled to a refund, replacement, or repair. It applies to all orders placed through swimforce.com(the “Service”) and forms part of, and should be read together with, our Terms of Service and Privacy Policy. Where this policy and Section 5 of the Terms of Service differ, this policy controls for returns and refunds.

Nothing in this policy limits any statutory rights you have under the consumer-protection laws of your country or state. Those rights apply in addition to the remedies described here.

1. Summary at a glance

2. Physical goods — standard returns

You may return unused physical goods within 30 days of the delivery date for a refund of the purchase price. To qualify:

• The item must be unused, in its original condition, and returned with all original packaging, tags, manuals, and included accessories.
• For hygiene and safety reasons, items must not show signs of use in water, wear, or damage caused after delivery.
• You should retain proof of purchase (your order number or order confirmation email).

Original outbound shipping fees are non-refundable, and return shipping is the customer’s responsibility for standard (non-defective) returns. We recommend using a tracked and insured shipping method, as we cannot process a refund for a return we do not receive.

Once we receive and inspect the returned item, we will notify you of the outcome and, if approved, issue your refund (see Section 7).

3. Defective, damaged, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us at info@swimforce.com within 14 days of delivery, including your order number and photographs of the issue where possible.

For confirmed defective, damaged, or incorrect items we will, at your choice and at no cost to you, either send a replacement or issue a full refund of the purchase price and original shipping. In these cases SwimForce covers return shipping and will provide a prepaid label or reimburse reasonable return postage.

This section does not affect any longer warranty or statutory remedy that may apply to faulty goods under your local law.

4. Digital products and training programs

Because digital training programs are delivered immediately and are consumable upon access, they are generally non-refundable once access has been granted.

If you experience a technical problem accessing a digital purchase, contact info@swimforce.com within 7 days of purchase and we will either resolve the issue or refund the purchase. Where your local consumer law grants a withdrawal right for digital content, that right applies until you begin accessing the content; by choosing to access it immediately you may be asked to acknowledge that you waive the withdrawal right, to the extent permitted by law.

5. Subscriptions

Subscription fees are non-refundable for partial billing periods. When you cancel, you retain access through the end of the period you have already paid for, and cancellation stops all future renewals. You can cancel at any time from your account settings. Statutory rights that cannot be waived are unaffected.

6. EU / UK consumers — right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a purchase of physical goods within 14 days without giving any reason, in addition to the rights above.

• The cooling-off period expires 14 days after the day you (or a carrier you nominate) receive the goods. For orders of multiple items delivered separately, it runs from receipt of the last item.
• To exercise the right, inform us of your decision by a clear statement sent to info@swimforce.com before the period expires. You may use a model withdrawal form, but it is not required.
• Return the goods without undue delay and within 14 days of notifying us. You bear the direct cost of returning the goods unless they are faulty or were sent in error.
• You may handle the goods only as you would in a shop. You are responsible for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
• We will refund all payments received, including standard outbound delivery costs, within 14 days of being notified of your withdrawal. We may withhold the refund until we receive the goods back or you supply evidence of return, whichever is earlier.

For digital content, the withdrawal right is lost once you give express consent to immediate access and acknowledge that you lose the right, as described in Section 4.

7. How refunds are issued

Approved refunds are issued to the original payment method used at checkout, processed via Stripe. Refunds typically appear within 5–10 business days of approval, though the exact timing depends on your bank or card issuer. We do not store full card numbers; refunds always return to the original card or payment source.

If a refund has not appeared after 10 business days, please first check with your payment provider, then contact us at info@swimforce.com.

8. How to start a return

1. Email info@swimforce.com with your order number and the item(s) you want to return, and tell us whether you want a refund or replacement.
2. We will confirm whether the item is eligible and provide return instructions (and a prepaid label, if the return is our responsibility under Section 3 or 6).
3. Pack the item securely in its original packaging and ship it to the address we provide, using a tracked method.
4. Once we receive and inspect the item, we will email you the outcome and process any approved refund.

Please do not send returns to an address other than the one we provide, as this may delay or prevent your refund.

9. Non-returnable items and exceptions

The following are not eligible for a standard return unless they arrive defective or your statutory rights provide otherwise:

• Items that have been used, worn, washed, altered, or damaged after delivery.
• Items returned without original packaging or with missing components.
• Digital training programs that have already been accessed (see Section 4).
• Gift cards or promotional items, where offered.

10. Risk of loss and items lost in transit

Risk of loss for physical goods passes to you upon delivery. If a shipment is lost or appears damaged in transit, contact us within 14 daysof the expected delivery date and we will work with the carrier to resolve the issue. International orders may be subject to import duties or taxes assessed by the destination country; these are the customer’s responsibility and are not refundable by SwimForce.

11. Contact

Questions about returns or refunds?

Email: info@swimforce.com