Terms of Service | SwimForce

Welcome to SwimForce. These Terms of Service (“Terms”) form a binding agreement between you and SwimForce (“we,” “us,” or “our”) governing your use of swimforce.comand any related products, content, and services (the “Service”). By creating an account, placing an order, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

1. Eligibility and accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or place an order. Minors may use the Service only with the supervision of a parent or legal guardian who accepts these Terms on their behalf.
You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately at security@swimforce.com if you suspect unauthorized access.
You agree to provide accurate, current, and complete information when registering and to keep it up to date.

2. Purchases and pricing

All prices are shown in U.S. dollars unless otherwise indicated. Prices may change without notice, but changes will not affect orders already accepted.
Applicable taxes and shipping are calculated at checkout and added to the order total before payment.
By submitting an order you make an offer to buy the listed items at the listed price. Your order is accepted only when we send you an order confirmation. Until then we may decline any order at our discretion (for example, due to suspected fraud, pricing errors, or inventory unavailability).
Payments are processed by Stripe. By providing payment details you authorize Stripe and us to charge the total amount to your selected payment method. We do not store full card numbers.
Subscription products renew automatically at the stated interval until you cancel them from your account. You may cancel at any time; cancellation stops future renewals but does not refund the current billing period unless required by law.

3. Shipping and physical products

We ship to the destination you provide at checkout. Estimated delivery times are best efforts, not guarantees, and may be affected by carriers, weather, customs, and other factors outside our control.
Risk of loss for physical goods passes to you upon delivery to the carrier. If your shipment is lost or damaged in transit, contact us within 14 days of the expected delivery date and we will work with the carrier to resolve the issue.
International orders may be subject to import duties or taxes assessed by the destination country. These are your responsibility.

4. Digital products and training programs

When you purchase a digital training program we grant you a non-exclusive, non-transferable, revocable license to access and use the content for your own personal, non-commercial training.
You may not share, redistribute, resell, sublicense, or publicly post the materials, in whole or in part. Coaches who want a team license should contact us at info@swimforce.com.
Training content is provided for general fitness purposes. Consult a qualified medical professional before starting any new exercise program. You use the programs at your own risk.

5. Refund policy

Our full returns and refunds terms are set out in our dedicated Returns & Refunds Policy, which controls in the event of any conflict with the summary below.

Physical goods. You may return unused physical goods in their original condition within 30 daysof delivery for a refund of the purchase price. Shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item arrived defective or we shipped the wrong item.
Defective or incorrect items. If your item arrives damaged, defective, or different from what you ordered, contact us at info@swimforce.com within 14 days of delivery and we will replace it or issue a full refund, including return shipping.
Digital products. Because digital training programs are delivered immediately and consumable upon access, they are generally non-refundable. If you have a technical issue accessing your purchase, contact support within 7 days and we will resolve the issue or refund the purchase.
Subscriptions. Subscription fees are non-refundable for partial billing periods. You retain access through the end of the period you have paid for and can cancel future renewals at any time from your account.
Approved refunds are issued to the original payment method and typically appear within 5–10 business days.

6. Acceptable use

You agree not to:

Use the Service to violate any law or regulation.
Reverse-engineer, scrape, or copy substantial portions of the Service.
Attempt to gain unauthorized access to other accounts or our systems.
Interfere with the operation of the Service or other users’ access to it.
Submit false, fraudulent, or misleading information.
Resell access to your account or transfer it to another person without our written consent.

We may suspend or terminate accounts that violate these rules.

7. Intellectual property

All content on the Service — including training programs, videos, text, graphics, logos, and software — is owned by SwimForce or our licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers ownership to you. The limited licenses granted in Section 4 are the only rights you receive.

8. Disclaimers

The Service and all products are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or trade usage. Swimming and training involve inherent physical risk; you assume responsibility for your own safety and for consulting appropriate medical or coaching professionals.

9. Limitation of liability

To the maximum extent permitted by law, SwimForce, its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service or any product purchased through it, even if we have been advised of the possibility of such damages.

Our aggregate liability for any claim related to the Service or a product is limited to the amount you paid us for the product or service giving rise to the claim in the twelve (12) months preceding the event. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence.

10. Indemnification

You agree to indemnify and hold SwimForce harmless from any claims, losses, liabilities, damages, or expenses (including reasonable attorney’s fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any rights of a third party.

11. Termination

You may close your account at any time from your account settings or by contacting us. We may suspend or terminate your access to the Service if you breach these Terms or if we are required to do so by law. Provisions of these Terms that by their nature should survive termination (including Sections 7–10 and 13) will survive.

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and notify you by email or in-app notice. Continued use of the Service after the changes take effect means you accept the revised Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, unless your local consumer-protection laws require otherwise.

14. Contact

Questions about these Terms?

Email: info@swimforce.com